Your personal details
Please keep of us informed of any changes
For the DB Fund only
The below only refers to members in the DB Fund.
Members of the DC section should report changes to their personal details, such as name and address changes, to Aegon.
We want to ensure that we hold correct information about you and your current circumstances. We are unable to make changes to your personal details through a phone call and will therefore request some form of written confirmation.
We will not be notified of your change of address from any external organisation including H. M. Revenue & Customs. We therefore encourage you to notify us of any change of address as soon as you are able to after your move.
If your pension is in payment and correspondence is returned by Royal Mail from your address, as a security measure, and for the protection of your pension, we will suspend any further payments until we have a new address for you. We therefore encourage you to provide us with other forms of communication such as a telephone number and email address as we will attempt to contact you by these means before suspending your payments.
If you wish to change your address you can use our change of address form and send it to our postal or email address.
We are always sorry to hear that a member of the Fund has passed away.
We understand that the process of reporting a death can feel overwhelming. There are many ways you can notify us that a member of the Fund has passed away; by phone, email or even using our death notification form.
Once divorce proceedings start, you are likely to need to know the current value of your pension from the Fund. You should contact the Pension Fund Office to request this information.
If a pension sharing order is made through the Court as part of your divorce settlement, then this will specify a percentage of the value of your pension benefits to be paid to your ex-spouse. Your ex-spouse must transfer their share (known as the pension credit) out of the Fund to an external pension arrangement of their choosing. The receiving scheme must be a HMRC tax registered pension scheme.
Please note that the Trustee will make a charge for implementing the pension sharing order and full details are shown on the policy document.
If a pension sharing order is implemented then your pension will be reduced by the relevant pension sharing percentage specified in the Court order.
To see the Trustee policy on pension sharing due to divorce please click here.
